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bk930 operates under terms that govern how your account, transactions, and access work — including your bKash and Upay payment records, which form the core of your membership history. Access to this platform depends on your local law and eligible regions; read these terms carefully before you use any part of the site.
Our terms apply to every interaction you have with this platform — from the moment you open an account to each bKash or Upay transaction you complete. We do not make claims about legal certainty in any jurisdiction; whether you can access and use this platform depends entirely on the laws that apply in your region. If local law restricts online gaming or related financial activity, those restrictions take precedence over anything stated here. We hold your account data, transaction history, and payment records in accordance with the obligations we describe in this policy. Your bKash deposit records and Upay transaction references are part of your account file and are retained for the period required to support account queries and dispute resolution. We do not share your payment details with third parties outside of what is necessary to process your transactions or respond to a verified account query. If any part of these terms conflicts with applicable local law in Bangladesh or your eligible region, the local law governs. We update these terms when our practices change, and we will notify you through your registered account contact before material changes take effect. Continued use of the platform after that notice constitutes acceptance of the revised terms.
bKash transaction references
Upay payment history
Local law applies
Account notice before changes
Not every part of your experience falls under the same policy section. Here is how we draw the lines between what these terms cover and what sits outside them.
Your login, session continuity, and account balance fall fully within these terms. Any dispute about account access — including locked accounts or unrecognised sessions — is handled through the policy process described here.
Deposits and withdrawals processed through bKash or Upay are covered by these terms for the purposes of record-keeping and dispute resolution. Payment processing itself is subject to the rules of the respective payment provider.
Game content supplied and is governed by those providers' own content terms. We make that content available in our lobby, but the underlying game rules belong to each provider.
Links or integrations that take you outside bk930 — including payment apps and external verification services — are not covered by this policy. Review the terms of each third-party service separately before using it.
You have concrete steps available to you at any point. If you want to review the transaction records tied to your account, open the account history section after logging in — your bKash and Upay references are listed there with dates and amounts. If any detail in your account profile is incorrect, you can submit a correction request through the support channel and we will verify it against your payment records before making any change. Questions about how your data is used, how long records are kept, or what happens to your account if you stop using the platform can all be raised directly with our support team. We aim to respond to policy-related queries through the same contact routes we use for account support — no separate process is needed.
Log in and open account history to see your full transaction list, including bKash and Upay references with dates.
Submit a correction request via support; we verify against your payment records before updating any information.
Contact us through the published support route with your account reference; policy queries follow the same path as account queries.
Changes to contact details, linked payment methods, or account status are handled through the account settings page or via support with identity verification.
For any question about these terms, your account data, or your rights under this policy, use the contact routes published on the site. Have your account reference or a bKash/Upay transaction number ready — it helps us locate your record and respond accurately.
Open the chat widget from any page while logged in. Provide your account reference at the start of the conversation so the team can pull your record immediately.
Send your policy query to the support email address listed in the contact section of the site. Include your registered account email and a transaction reference for faster handling.
The help section inside your account dashboard covers common policy questions with step-by-step answers. Check there first before reaching out — many queries are resolved without waiting for a reply.
We keep your account and payment data only for as long as it is needed to support your account, resolve disputes, and meet the obligations described in this policy. Here is how each area works in practice.
We use cookies to keep your session active across pages and to remember your account state on mobile. You can review cookie settings through your browser; disabling session cookies will affect your ability to stay logged in.
Your account is protected by the login credentials you set. If you notice any access you did not authorise, contact support immediately with your account reference and the most recent bKash or Upay transaction on the account.
Transaction records, including bKash and Upay references, are retained for the period required to support account queries and any applicable regulatory obligation in your eligible region. After that period, records are removed from active systems.
To request a correction, deletion, or export of your account data, contact support through the published routes. We will verify your identity against your account record before processing any data request.
These are the questions we hear most often about how our legal terms work in practice.
Access to bk930 depends on whether online gaming is permitted under the laws that apply in your region. If local law in Bangladesh restricts this activity, those restrictions take precedence. We do not make eligibility determinations on your behalf — check your local rules before using the platform.
Log in to your account and open the transaction history section. Every bKash and Upay deposit is listed there with a reference number, date, and amount. Keep that reference number handy if you need to raise a query with support — it is the fastest way to locate your record.
Contact support through live chat or the support email listed on the site. Include your account reference and describe what needs to be corrected. We verify the change against your payment records before updating anything, so having a recent transaction reference speeds up the process.
We retain transaction records and account data for the period needed to support queries and meet any applicable obligation in your eligible region. Once that period ends, records are removed from active systems. You can ask support for more detail about the retention period that applies to your account.
We notify you through your registered account contact before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms. If you do not agree with a change, contact support before the effective date to discuss your options.
Use the live chat or support email published on the site. Have your account reference or a bKash/Upay transaction number ready. Policy and data queries follow the same support route as account queries — there is no separate process to go through.